Refund Policy.

When you can get a refund

Within 14 days of purchase, you can ask for a refund if:

• the product does not work as described on its product page, and
• support could not fix the problem after a fair try.

Examples that qualify:

• A file is corrupt or missing and we cannot supply a working copy.
• The product is clearly different from what the page described.
• You were charged twice for the same product.

When we usually will not refund

• You changed your mind, or no longer need the product.
• The product works as described, but you expected something the page did not promise.
• Problems caused by third-party software, models, hardware or accounts we do not control, where the product itself works as described. We will still try to help you fix it.
• Requests after 14 days. We may still look at them.

How to ask

1. Email support@numford.com from the address you used to buy.
2. Include your order number (from the receipt) and what went wrong. Screenshots or error text help.
3. We reply within 2 business days. We will first try to fix the problem. If we cannot, we approve the refund.

How the refund is paid

• Refunds are processed through Dodo Payments, our Merchant of Record, back to your original payment method.
• Banks usually take 3 to 15 business days to show it.
• Tax collected on the order is refunded with it.
• After a refund, your licence ends and you must delete the files.

Chargebacks

Please contact us before you open a dispute with your bank. We resolve things faster, and a dispute can freeze your access to the product.

Cancellation

We sell one-time purchases only. There are no subscriptions to cancel.