Support and delivery
Support and delivery.
Last updated 12 November 2026.
How delivery works
- Everything we sell is a digital download. Nothing is shipped.
- When your payment succeeds, you see a download button on screen. We also email a download link to the address you used at checkout. This normally takes a few minutes at most.
- You get a receipt and invoice from Dodo Payments, our Merchant of Record, at the same address.
- Download the file and save it. Keep a backup copy.
Download links
- Your link is personal. Please do not share it.
- If a link has expired or stopped working, email us and we will send a new one.
- The kit and the poster bundle are large files (the posters are about 75 MB). Use a stable connection.
Lost your link?
Email support@numford.com from your purchase address with your order number. We send a new link, normally within 2 business days. For a lost link we may need to confirm it was your order.
Updates
If we publish a new version of a product you bought, ask support and we will send it. See the Terms of Sale for what updates are included.
Product help
- Each product has a guide with setup steps and what you need.
- If something does not work, email us with your order number, what you did, and the error message or a screenshot.
- We help with problems in the product itself. We cannot give general help with Python, Node, video apps, printers or your computer.
Response time
We reply within 2 business days, Monday to Friday, India time (IST).
Refunds and billing
- Refunds: see the Refund Policy.
- Payment, invoice or tax questions: email us, or use the contact in your Dodo receipt.