Support & FAQ

On your phone. The game has no account system and no server of its own, and you can play fully offline. If Android backup is on, Android may also include the save file in your normal Google backup.

Sign in with Google Play Games from the game's Settings on both phones, and your saved game is stored and restored through Google. Cloud save arrives with the Play Games sign-in, so it may not be in your version yet. Until then, Android backup may restore your save on a new phone set up from your backup.

If you were signed in to Google Play Games, sign in again with the same Google account and your saved game comes back. If you never signed in and Android backup was off, the save only existed on the old install. Email us with your in-game player ID if you have it and we will look into it.

No. You can play offline. Your crews keep pulling while you are away and you are welcomed back with what they earned. The internet is only used for things you choose, such as signing in, cloud save, watching a rewarded ad or buying something.

No. The game is free to play, and you never need to pay to play or to finish it. Optional purchases, such as removing ads, are one-time purchases made through Google Play. They arrive in a later version, so you may not see them yet.

1. Make sure you are signed in to Google Play with the account you used to buy.
2. Connect to the internet and open the game's Settings, then choose Restore purchases.
3. Still locked? Open the Play Store, tap your profile icon, then Payments & subscriptions and Budget & history, and check the order status. If it says Pending, the item unlocks once the payment completes.

Purchases belong to your Google account. Install the game from Google Play with the same account, connect once, and use Restore purchases in Settings.

Refunds are handled by Google Play. Within 48 hours of purchase you can usually request one at Google Play's refund page. After that, email us and we will do our best to help.

There are no forced ads between screens. Optional rewarded ads, where you choose to watch a short ad for a bonus, arrive in a later version.

Yes. Open Settings, then Privacy. You can switch analytics and crash reports off at any time, and where Google's consent form applies you can change that choice there too. Android also lets you reset your advertising ID in its own settings.

The game asks once, the first time you open it. To see it again, clear the game's data in Android settings and it appears at the next launch. Clearing data also removes your local save, so use cloud save first if you want to keep your progress.

The game picks a graphics level to match your device, and you can change it yourself in Settings. Choosing a lower level helps older phones.

The game is not directed at children under 13 and is not part of Google Play's Families programme.