Support & FAQ
Stuck, found a bug, or a code won't import? Most answers are below. If not, email support@numford.com with your phone model, Android version and what happened.
Playing
How do I steer, dash and win?
Swipe to launch your top, then tilt the phone to steer. If you prefer, switch to drag steering in the settings. Tap to dash. Hold to charge a stronger dash and release to fire it; a stronger dash costs more spin. A rival is out when it stops spinning or leaves the bowl, and each fight is best of 3.
My phone has no tilt sensor, or tilt feels wrong
Use drag steering instead. Everything else works the same. Hold the phone steady as you launch, since tilt is measured from there.
What drains and restores my spin?
The attacker in a collision loses less spin than the top that is hit. The rough centre of a bowl drains spin, and a stronger dash costs spin. Glowing orbs restore it.
Rivals, bowls and tops
How do rivals, stars and unlocks work?
There are 8 rivals in a ladder: Pebble, Grinder, Hornet, Anvil, Magpie, Ricochet, Mirror and Foreman, the boss. You earn 1 to 3 stars on each. Stars unlock the Bulwark (heavy) and Swift (light) tops and some free finishes.
What is different about the bowls?
Classic is round with a rough centre. Oval Pan rings out more easily on the short sides. Post Bowl has bumper posts. Low Lip has a low section of rim where you can be knocked out at lower speed.
What are Survival and the Daily challenge?
Survival is a gauntlet of rivals in a row, with some spin carried over between fights. The Daily challenge is a new rival, bowl and modifier each day. You can play it as often as you like and your best score for the day is kept.
The screen is slow or hot. What can I do?
Turn on reduced graphics mode in the settings. It lowers the effects so the game runs better on older phones.
Supporter Pack
What is the Supporter Pack?
An optional one-time purchase of 6 top finishes, 2 bowl finishes and a supporter badge. It is cosmetic only and gives no gameplay advantage. Some other finishes are free with stars.
I bought it but my finishes are missing
Make sure you are signed in to the same Google account in the Play Store, and that you are online once so the game can check with Google Play. Then reopen the game. If they are still missing, email us with your phone model and the Google Play order number.
How do I get a refund?
Refunds are handled by Google Play under Google's refund policy. We cannot refund Google Play purchases ourselves.
Play Games and saves
How do I sign in to Play Games?
If you have a Play Games profile on this phone, Play Games may sign you in automatically. If not, tap Sign in to Play Games in the game. Play Games is optional and the game works fully without it, and offline.
How do I opt out of Play Games?
Change the settings in the Google Play Games app, or remove Spin Lab from your Play Games profile. To delete what Google holds, see Delete your data.
Does my progress move to a new phone?
Yes, with Play Games. Sign in on the new phone with the same Play Games profile and your cloud save is restored. Without Play Games, progress stays only on the phone it was made on.
Does Spin Lab cost anything, or show ads?
The game is free with no ads. The only purchase is the optional, cosmetic Supporter Pack.
Contact
support@numford.com. Please include your phone model, Android version and what you were doing in the game.