Refund policy
Effective date: 2026-10-14
DeskPort Pro is a one-time purchase sold through Google Play. Google Play handles payment and refunds, so most refund requests are quickest through Google.
Within 48 hours of purchase
Google Play lets you request a refund for most app purchases within 48 hours directly in the Play Store: open Google Play, go to your purchase history (Profile icon, Payments and subscriptions, Budget and history, or Order history), pick DeskPort and choose to request a refund. Google's own rules and the full details are on Google's refund page.
After 48 hours
After that window, Google decides refunds itself and you can still ask them through the Google Play help page. You can also email us at support@numford.com with your Google Play order ID (it starts with GPA. and is in your receipt email or purchase history), the email address of your Google account and a short description of the problem. We read every request and try to help case by case. For example, if you bought Pro and your phone turned out not to be compatible, tell us the phone model and what the compatibility check said. We cannot promise a refund, because payments sit with Google, but we will do what we can, and we will tell you what we find.
Check compatibility before you buy
The free version includes the built-in compatibility check, so you can find out whether your phone has USB-C video output before you pay for Pro.
Pending UPI and other delayed payments
Some payment methods, such as UPI, can show "pending" for a while before Google confirms the purchase. Pro unlocks only after the payment completes. If the money left your account but Pro has not unlocked, wait a short while and reopen the app. If the payment fails, your bank normally returns the money automatically, usually within a few days. If it does not, send us the order ID or the transaction reference and we will help you follow it up with Google.
Restoring your purchase on a new phone
Your purchase belongs to your Google account, not to one phone. On a new phone, sign in to Google Play with the same account you used to buy Pro, install DeskPort, and use the restore purchase option in the app. You do not need to pay again.
Contact
Email: support@numford.com
See also: Terms of use ยท Support